August 12th 2008
Hamleys extend services with Direct Call creating jobs........

March 11th 2008
Direct Call announce dedicated E-Commerce team of call agents to assist online shops, Operations Director Roddy Forfar said, for a while now we have been supporting online stores for various high street retailers including Hamleys, Urban Outfitters, M&Co, we have decided to allocate more resources and create a dedicated team if agents who are trained on Order processing, handling customer service call and interacting with customers online via Email and Live Web Chat

February 9th 2008
Glasgow based Direct Call announce launch on Live Web Chat services, Managing Director Stewart Hoo-Lochrie said, online ordering is a £64 billion pound market that is consistently growing by 12% each year, most high street retailers have an online presence and the need to support online buyers on a 24/7 basis is becoming a must to operate a successful online store. Our Live Web Chat service allows online buyers to interact with our eAgents to answer any queres they may have, this service has proven to reduce shopping cart abandonment by 50%. We are training a dedicated team of eAgents who will monitor our customers online stores and prompt an interaction with the online buyer to assist with any queries they have, promote special offers and upsell.     

February 18th 2008
Direct Call has launched The Call Centre Blog (www.callcentreblog.com) that focuses around news and current trends in the call centre industry. The intent of the Blog is not to promote Direct Call and its brand, but instead to generate ideas, thoughts, and conversation relating to the industry. Drawing on numerous industry members to openly share their corporate experiences and opinions will help achieve this.