|
 Direct Call offers Voice, Chat and Email call centre services for all your E-Commerce and Web Site needs. With over 20 years experience, we are experts in inbound call centre services. Whether you require 24/7 coverage or after-hour service, our call centre agents will answer your calls consistently and accurately each time.
Order Taking Highlights:
-
Fully integrated web-based order taking services handling high call volumes and diverse product catalogs. -
Comprehensive agent training ensures quality service and effective sales closing. -
Customised e-commerce website will streamline your sales and reporting channels. -
Callscripter software with scripted FAQ integration provides for efficient and effective question answering.
Customer Service Highlights
-
24/7/365 Customer Service increases customer satisfaction and customer loyalty. -
FAQ retrieval through Callscripter, ensures efficient and accurate service is delivered to your customers. -
Outsourcing customer service reduces salary expenses and saves you valuable time, allowing you to focus on other areas of business. Combining our customer service solution with your order taking line can increase efficiency and effectiveness of each call.
Email Response Highlights:
-
Personalised and immediate responses to emails 24/7/365. -
Proprietary Email Certification program ensures efficient and accurate email responses. -
Email support combined with current customer service plan sets you apart from competition, increasing brand loyalty and long term sales. -
Guaranteed response time of 4 hours or less.
Live Web Chat Highlights: -
Increase online conversions and customer acquisitions with real-time assistance. -
Market promotions and discounts directly to online visitors through Proactive Chat. -
Reduce shopping cart abandonment by up to 50%. -
Raise customer satisfaction levels through convenient 24/7/365 customer service.
To find out more about our call centre services call us today on 0800 083 6305
|
